GMX FAQ and answers section is a great place to learn about us and about our services.

Our FAQ sections are designed to help with general shipping questions and answers. We have also added sections about our founder and our mission here. We love to interact with our customers and we welcome your enquiries by email or by phone.

Of course, we can help. if you ship once a month or once or twice a year you can ship using a service of your choice and you will still get a shipping discount on services. We welcome everyone to the GMX  Worldwide family. Everyone who needs to ship something to a client or to a neighbor or a loved one is welcome to sign up with us.

You can ship small and large packages using different companies like Purolator, FedEx, UPS, DHL, and Canada Post. We add new carriers and services from time to time. We will advise you when new services will be available.

The carriers charge us residential fees and we must accept those charges.

We also have videos that can help you navigate the whole process.

If you are not sure please ask for help. Our platform makes shipping easier to navigate, however, shipping has many carrier and government rules that need to be followed.

To start, you will need a few things on hand:
– A printer (laser, inkjet, or thermal).
– A precise scale and measuring tape.
– Boxes, packing peanuts, or newspaper for packaging.

Step 1 Packed and ready to go and you  will need:
– Your account login information to access the shipping platform.
– The shipping address, measurements and weight of the package.
– A printed invoice if you are shipping to US or International places.

Step 2 Enter all the information on our platform
– Press the “Quote” button and choose the service that you want.
– Click on the pickup options to arrange for a pickup if you need one.
– Click on the terms of service and the ship button.

Step 3 All done and ready:
– Print your label and attach it to the package and you are done.

Please use the save for later if you are unsure of something or if you have any questions. Customer service will be able to see the information in the save for later section and help you if needed.

GMX Worldwide Xpress owns both sites.

HS codes are important for shipping all over the world. They determine duties, taxes etc. Harmonized System codes are important for business trade. According to the US government site  ” Among industry classification systems, Harmonized System (HS) Codes are commonly used throughout the export process for goods. The Harmonized System is a standardized numerical method of classifying traded products. “

You can find more information, including lookup tools, at the Canada Post website and many other sites, including a foreign trade website, the  US Trade Organization and the CBSA.

HS codes are important for invoices and documents if you are shipping out of Canada. Currently, the codes are not 100% required for shipping, however, they help make customs clearing and shipping faster and more streamlined. We anticipate that they will be mandatory.

Getting paid is reasonably easy most of the time, however, there is no hard and fast rule. In general, the carriers will pay for the true cost of the lost item. Carriers will not pay inflated values and they may ask for proof of value. Carriers may refuse to pay for broken high-value items since the way the item is packed is hard to know. All packing should be done with care to make sure that the contents can be dropped without breaking. It is always a good idea to insure your package. It is rare for packages to be lost, however, it does happen and $5 or 10$ of insurance will save you a lot of worry if something happens.

If you are unsure, you can ask and you can look online on the carrier’s website. In addition, many countries have extra restrictions. Descriptions of the items that are being shipped along with their value need to be true.

GMX Worldwide Xpress Inc. will not assume any liability for these articles and will not accept any claims for loss or damage during the shipment of these items. The articles include but are not limited to:
● Fragile items such as glass, china, crystal, pottery, ceramics, and similar fragile articles.
● Collectors’ items.
● Liquids.
● Precious metals.
● Articles requiring temperature-controlled services.
● Perishable items, food, and beverages that require refrigeration or environmental control.
● Unpackaged articles and privately packaged articles (not in the manufacturer’s original packaging).
● Articles not packaged in accordance with GMX’s or most shipment acceptance policies.
● Artwork.
● Antiques.
● Jewelry, excluding costume or novelty jewelry.
● Seeds.
● Household goods and personal effects.
● Articles designated as “Prohibited” in GMX’s Terms and Conditions but have been accepted for carriage.
● Fragile articles, including electronic and electrical devices (including those in the manufacturer’s original packaging), labelled as “Fragile” or similar.

To track multiple pieces at once, go to “SERVICES” and “TRACK SHIPMENTS” to track all your created labels at once and see their status.

We are working as fast as we can to create modules that will be able to be easily integrated into e-commerce platforms in the very near future. We are currently building appropriate plugins for Shopify, WooCommerce, and a few others.

We will announce them as they come online.

If you are unsure, you can ask and you can look online on the carrier’s website. In addition, many countries have extra restrictions. Descriptions of the items that are being shipped along with their value need to be true.

Prohibited Shipments
GMX prohibits the shipment of certain items. These items include, but are not limited to:
● Cash and currency.
● Firearms, weaponry, and parts thereof.
● Alcohol or alcoholic beverages.
● Tobacco (in certain countries).
● Drugs and prescription drugs (to some international destinations).
● Pornography.
● Items or commodities prohibited by applicable local, state, or federal laws.
● Dangerous goods (hazardous materials).
● Hazardous waste, including medical waste such as used hypodermic needles or syringes.
● Packages that are wet, leaking, or emit odors.
● Live animals (except as provided in the Live Animals and Ornamental Marine Life section).
● Animal carcasses (restrictions apply to certain taxidermy items).
● Human corpses, body parts, embryos, cremated remains, or disinterred human remains.
● Shipments requiring a local, state, or federal license for transportation (e.g., prescription drugs).
● Shipments that may cause damage, delay, or pose a risk to equipment, personnel, or other shipments.
● Lottery tickets and gambling devices where prohibited by law.
● Live insects.
● Waste or garbage for disposal.
● Any other items prohibited by law, as detailed by GMX’s carrier partners (UPS, Purolator, FedEx, DHL, etc.).

GMX Worldwide Xpress Inc. will not assume any liability for these articles and will not accept any claims for loss or damage during the shipment of these items. The articles include but are not limited to:
● Fragile items such as glass, china, crystal, pottery, ceramics, and similar fragile articles.
● Collectors’ items.
● Liquids.
● Precious metals.
● Articles requiring temperature-controlled services.
● Perishable items, food, and beverages that require refrigeration or environmental control.
● Unpackaged articles and privately packaged articles (not in the manufacturer’s original packaging).
● Articles not packaged in accordance with GMX’s or most shipment acceptance policies.
● Artwork.
● Antiques.
● Jewelry, excluding costume or novelty jewelry.
● Seeds.
● Household goods and personal effects.
● Articles designated as “Prohibited” in GMX’s Terms and Conditions but have been accepted for carriage.
● Fragile articles, including electronic and electrical devices (including those in the manufacturer’s original packaging), labelled as “Fragile” or similar.

When shipping gifts internationally, there are specific considerations to keep in mind. Many countries have regulations regarding duty and tax-free entry for gift shipments below a certain value. However, these regulations vary from country to country. In most cases, the shipment must be sent from one individual to another individual without any company involvement indicated on the shipping documentation. Additionally, there is usually a maximum dollar amount for duty and tax-free entry. It is recommended to verify the destination country’s requirements before shipping to ensure compliance.

GMX Worldwide Xpress will always help all customers with shipping or damaged and lost item issues when help is needed. 

However, there are items that are very problematic and we urge all clients to be aware that carriers will avoid paying for easily damaged items. GMX abides by its carrier rules, and while we do try to appeal these decisions, we cannot take responsibility for these types of shipments.

We do ask that you review the shipping tips and prohibited items listed on our site here. If you are unsure, please look up the carrier policies on their sites or ask.

There are many regulations to follow about package contents.

As a general rule, once you have decided on the carrier then you can go to their site to check. If you plan to ship outside Canada it is also a best practice to verify the import rules of the receiver. If items are questionable or prohibited, they will be confiscated or destroyed.

Please visit our lists of some items that are problematic here